FAQs

Yes, System Saver II has been renamed Clean and Protect™. Rust Remover has been renamed Clean and Protect™ Plus Clean Care™ and the artwork has been updated for both products.

Thank you for your interest in the Windsor® brand products. Although there are no promotions at this point in time, please follow us on Facebook and Instagram to be the first to receive information on all our promotions, including contest, product giveaways and coupons.

Here are the links:
https://www.facebook.com/WindsorSalt/
https://www.instagram.com/windsorsalt/

Thank you for thinking of us. As you can imagine, Windsor Salt receives numerous requests each year for donations. While we recognize the importance and the value of each request, sadly we are unable to contribute to all.

Windsor Salt is committed to being a responsible corporate citizen. As such, Windsor supports several excellent, national programs such as: The Canadian Red Cross and the Canadian Cancer Society as well as some local programs such as the Batshaw Youth and Family Centers.

We trust you understand and appreciate our position as we are not able to assist your organization at this time.

At this time we are not set up to sell our products directly to consumers. We recommend checking with your local grocery or hardware store to see if they would be willing to arrange a direct shipment for you.

We are always looking for good talent to join our organization. If interested, we invite you to send an email to this address: careers@mortonsalt.com. Or you can check all active career opportunities by clicking here.

You may have hard water if your soap and laundry detergent do not lather very well, or if spots appear on your glasses and dishes or colored clothing looks dull after washing. Tubs and bathroom fixtures may be covered with an unsightly film. You can have your water tested by your water dealer or you may use a home water testing kit.

Each water softening salt product is tailored to address different water softening needs based on the hard mineral levels in your water. Click here to learn more about our water softener products.

Yes. If you choose to mix potassium chloride with water softerner salt(sodium chloride), we would recommend starting with a 50/50 ratio and see how that works for you. If mixing potassium chloride with salt, it is important to note that the softened water will contain a higher ratio of sodium to potassium at the beginning of the service cycle and a higher ratio of potassium to sodium near the end of the service cycle.

Yes, softened water is safe to drink. Individuals who are monitoring or restricting their sodium and potassium intake will want to check the levels of sodium or potassium in the softened water to determine if the levels are appropriate for their needs.

Many people choose to either leave the water for outside taps unsoftened, or bypass the water softener when watering the lawn because the volume of water needed to water the lawn will deplete the supply of softened water quickly; the water softener will need to recharge more frequently, thus using more salt. Since the lawn does not need softened water, this may be the best course of action. If you do not want to bypass the system, you should be aware that normally the small amount of sodium that is discharged into your water from the water softener is not a problem for most lawns. If, however, your soil already has a high level of sodium that may not be advisable. Because potassium is a major and essential plant nutrient, some people use potassium chloride instead of salt(sodium chloride) to recharge their water softener.

With a water softener that is operating properly, the water should not taste salty. The salt should be totally rinsed from the system during the brine and rinse cycle of the regeneration process, although there may be some low level of sodium remaining in the water softener.

If your water tastes salty, it may be the water softener is malfunctioning, such as a stuck valve or valve that isn’t seated properly. You could try cleaning the venturi valve and directions for doing this are in your owner’s manual. Otherwise, you should call a reputable water dealer to have the unit checked.

No

The amount of potassium present in potassium chloride softened water is safe for normal healthy people. For healthy individuals, potassium from the diet is absorbed slowly from the gastrointestinal tract and the excess potassium is excreted. However, in certain individuals with medical conditions such as kidney disease, diabetes, heart disease or high blood pressure, the body may not excrete excess potassium. Individuals with these conditions may need to restrict their potassium intake and should consult a doctor prior to consuming potassium-softened water. If you have any questions as to whether your health condition allows you to use potassium based water softener products, please consult your doctor.

The Windsor® Potassium Chloride Pellets can be used interchangeably with the Windsor® Clean and Protect™(salt) Pellets. When you are ready to replenish your water softener with salt, simply pour the potassium chloride pellets on top of any remaining salt in the water softener.

No. Windsor® Potassium Chloride Pellets contain no additives.

Using potassium chloride in your softener will contribute approximately 32 milligrams of potassium per 8 ounces of water for each 10 grains of hardness softened.

High pressure is used to form Windsor® Clean and Protect™ or Windsor® Clean and Protect™ Plus Clean Care™ Pellets. No glues or binders are used in these Windsor water softener salt products.

Windsor® Clean and Protect™ Pellets are made with very high purity salt – 99.65%

Windsor® Clean and Protect™ Plus Clean Care™ Pellets are made with high purity salt – 99.65%

Windsor® Select Plus Water Softener Crystals is a discontinued product. We apologize for any inconvenience. We continue to offer the following Windsor® water softener products: Windsor® Clean and Protect™ Windsor® Clean and Protect™ Plus Clean Care™ Windsor® Potassium Chloride For additional product information, please click here.

Chlorine is a necessary agent to maintain a safe swimming pool environment. Chlorine not only disinfects water, it reacts to kill disease-causing organisms such as bacteria, algae, ammonia and other organic matter that can be introduced into a pool system over time. Traditionally, liquid chlorine has been used to introduce necessary chlorine agent into a pool system. While liquid chlorine works well functionally, it can lead to many negative side effects on hair, skin, eyes and clothing which are not ideal. Today, pools equipped with a salt chlorine generator system or automatic sanitizer system ( a.k.a. salt water pools), can perform the same function but without the negative effects.

When pool salt (sodium chloride) is dissolved in a salt water pool, the salt chlorine generator system or automatic sanitizer system electrolyzes the salt and transforms the chloride (Cl) portion of the salt into chlorine. This chlorine dissolves in the water to perform the same functions as conventional liquid chlorine used in pool maintenance. However, unlike traditional liquid chlorine used in pool maintenance, salt chlorinator systems generate “free” chlorine as water passes through the electrolytic cell which destroys chloramines responsible for “chlorine odor”, red/irritated eyes, bleached/green hair and damaged bathing suits.

Windsor does not recommend adding pool salt to a pool without a salt water chlorine generator. Adding pool salt to a pool not equipped with a salt water chlorine generator will not generate the free chlorine agents necessary to maintain a safe swimming pool environment.

No, Windsor® Pool Salt contains no iodine.

It is the same item. Sodium chloride (NaCl) is the chemical name for common salt.

WINDSOR® SAFER FOR PETS
Ingredient: Urea
Melts down to -12°C

Windsor® Safer for Pets is veterinarian recommended, salt-free ice melt developed to be safer for pets than salt. Fast acting formula, ideal for extreme weather conditions. Blends calcium chloride and rock salt to melt ice and snow faster and longer than salt in extreme winter temperatures. Its blue crystals offer greater visibility which makes for easy application.

DIRECTIONS FOR USE: Wear gloves. Evenly sprinkle Windsor® Ice Melt over icy or snow-packed surfaces (about 50 mL to 125 mL per square metre). Remove slush after melting has occurred.

STORAGE: Seal container tightly and store in a dry area. Do not store where leaking of contents might cause damage.

FIRST AID: wash hands thoroughly after use. In case of contact with eyes, skin or mouth, rinse area thoroughly with water. Seek medical attention if large quantities are ingested or irritation to the eyes or skin persists.

WARNING: Do not take internally and avoid contact with eyes, skin, or clothing. All deicers increase the number of freeze-thaw cycles which can accelerate surface damage to concrete. Any poor quality concrete, regardless of age, is susceptible to such damage. Use this product only on properly formulated, cured, placed, aire-entrained concrete that is more than one year old. Do not sue on brick or flagstone walkways with mortar joins. Avoid breathing dust. Melting ice and snow can cause discomfort to pet’s paws. This product must be used at the user’s own risk of loss or damage from use, storage or handling.

KEEP OUT OF REACH OF CHILDREN

Here is the scoop on the sugar (invert sugar) listed on the packaging of our iodized salt products:

The amount of invert sugar is less than 0.08% and is used to stabilize the potassium iodide. Invert sugar is formed when sucrose (or sugar) is broke down or inverted into its components – glucose and fructose

All Windsor products have an ingredient statement on the label. If you have further questions about specific ingredients, please contact us through our Contact Us form

Generally, you may use Windsor® Coarse Kosher Salt in place of table salt in recipes. We do not recommend using Windsor® Coarse Kosher Salt in baking recipes, unless used as a topping, where a coarse salt would be desired. For general use in teaspoon amounts, use the same amount of Windsor® Coarse Kosher Salt as table salt.

Windsor® Iodized Table Salt contains potassium iodide, sugar to stabilize the iodide and calcium silicate which is an anti-caking agent. This product is fine for baking, cooking and for the table. However, because the anti-caking agent in this product is not water-soluble, we do not recommend this salt for some canning recipes as the calcium silicate may settle at the bottom of the jar.

Windsor® Iodized Table Salt products contain an anti-caking agent to help keep the salt from caking however in case of extreme humidity, salt will still cake. To prevent salt from absorbing moisture from the air, you may wish to store salt in an airtight container or sealed in a plastic bag.

Each Windsor® culinary salt has its own colour scheme and design. The dots are one way to quickly identify the culinary salt that you need from the other salts on the shelf.

Windsor® Nature’s Seasons Seasoning Blend should be available at the following retailers:

Dominion Foodland (Ontario)
IGA (Alberta, Prairies, Manitoba, Saskatoon, Quebec)
Loblaws Longos (Toronto)
Maxi
No Frills Ontario and Western Canada
Provigo
Real Atlantic Super Store
Real Canadian Superstore (Ontario and West)
Safeway (Ontario)
Save on Foods Sobeys (Maritimes, Ontario)
Thrifty Foods
Value Mart Ontario
YIG (Your Independent grocers) Ontario, Western Canada, Atlantic provinces
Zehrs

Before visiting one of these retailers, we recommend calling the store first to confirm product availability.

If you do not live near one of these retailers you may wish to ask your local store manager to consider stocking this product. We also suggest checking online retailers should this be an option for you.